We crank out bug reports and expect them to return like a boomerang so we can check to see if the bugs were fixed. In this week s column Danny Faught shares some ideas drawn from recent experiences that could make you a better customer advocate subsequent to filing a bug report....

This article discusses how to use bug taxonomies to help generate better tests. The author explains that a test team s goal should be to create a useful taxonomy that can be used as a framework to brainstorm for possible risks to the application....

Lights. Camera. Action This article suggests using multimedia tools that combine a visual display voice recording and screen annotations to illuminate the steps required to isolate a bug. The result is an effective means of simplifying the process for both testers and developers. Yogita explains the benefits and risks associated with producing your...

Occasionally we encounter projects where bug counts simply aren t as high as we expect. Perhaps the product under test is in its second or third release cycle or maybe the development team invested an inordinate amount of time in unit testing. Whatever the reason low bug counts can be a cause of concern because they can indicate that pieces of functionality...

When unnecessary information is entered into bug-tracking systems they are not as effective as they could be. In this article Adam Kolawa outlines what type of information should be entered into a bug-tracking system during development and after code freeze and how to use the information when designing future product versions....

After a defect has been found it must be reported to development so that it can be fixed. Much has been written about identifying defects and reproducing them– -but very little has been done to explain the reporting process and what developers really need. The purpose of this paper is to provide a guideline for what information should be included...

Effective bug tracking assures that bugs are logged fixed and verified by the appropriate personnel. Here s a beginner s guide to this process....

White Paper - This paper presented by SkyeyTech Inc. explains how your company could benefit from utilizing BUGtrack for issue-tracking and project management needs. ...

A simple survey I have been conducting at conferences since 1994 demonstrates few organizations use defect data to manage their product development. I have asked a series of questions and provide the results....

What’ s wrong with finding bugs Nothing unless you send the signal that bug-finding is all you measure and care about. Face it. People tend to perform those actions for which they are rewarded. So if you don’ t track and value bug prevention then it’ s not likely your team will prevent many bugs. In this week s column testing authority...

This paper provides a detailed description of how to use defect tracking to improve software quality. Numerous explanatory figures are included...

While the process of estimating testing in the software industry may be different for each project all share the common thread of Requirements. This article has attempted to introduce guidelines to simplify this process. ...

The profile of Testing has been raised significantly in the last 2-3 years principally due to Year 2000 issues. Increasingly organizations accept that they need systematically and thoroughly to test software but they are demanding the same levels of efficiency that they expect from all other areas of their businesses.  To survive the Test Manager...

have used and taught classes in Microsoft Visual Basic® since its Version 2.0 in addition to teaching and consulting on test automation. Since I work for a Quality Assurance company Data Dimensions Inc. most of the students I have trained have been testers. The tester s goal usually was to gain programming experience and to perhaps build...

Even organizations with internal quality assurance departments may have to rely at one time or another on outsourcing to test their products. Unanticipated projects may come up or current staffing may be unable to meet demands. Whatever the reason managing outside testers can be very challenging especially the first time you do it. Combining external...