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Article :: Introduction to CMMI for Services: Guidelines for Superior Service, 2nd Edition

 
Author: informit.com
Category: MCDBA
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Many service organizations accept common problems as and they try to address them or eliminate them. What about your organization? Are you settling for less? Developing and improving mature service practices is a key contributor to improved performance, customer satisfaction, and profitability. The CMMI for Services (CMMI-SVC) model is designed to begin meeting that need.

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