Case Study: HSBC Improves Reliability, Security, and Cost Savings for Desktop Standardization Effort

In 2004, financial group HSBC launched an initiative to reduce the cost of supporting 300,000 desktop computers by 20 percent through rigorous standardization. To help achieve this goal, the company deployed Microsoft® System Center solutions as an integral part of its new environment. Microsoft Systems Management Server 2003 facilitates centralized software deployment, roaming user desktops, and the ability to track software usage to the individual user, while Operations Manager 2005 provides the granular monitoring capabilities needed to ensure that the globally distributed server computers supporting the new desktop environment remain up and running smoothly. To date, HSBC has realized an estimated U.S. $50 million to $75 million reduction in annual costs expected to increase to $100 million by the time deployment of the new desktop standard is finished at the end of 2007.

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