Cem Kaner’s Bug Advocacy Slides-Part I

Author: stickyminds.com | Published: 17th Aug 2005 | Visited: 55 times | Add Comment
Filed in: Defect Tracking

Time is in short supply. If you want to convince the programmer to spend her time fixing your bug, you may have to sell her on it. (Your bug? How can it be your bug? The programmer made it, not you, right? It’s the programmer’s bug. Well, yes, but you found it so now it’s yours too.) Sales revolves around two fundamental objectives: motivate the buyer (make her WANT to fix the bug); and overcome objections (get past her excuses and reasons for not fixing the bug). This presentation shows you how. (This presentation is available in PowerPoint and PDF format. Please read the usage and licensing information that precedes the content.)

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Next: Cem Kaner’s Bug Advocacy Slides-Part II