Using ANI to Recognize Callers

by Jonathan Eisenzopf In our last tutorial, we learned how to use the Dialed Number Identification Service (or DNIS) to direct callers to sub-menus in VoiceXML applications. In this follow-up tutorial, we will learn how to use Automatic Number Identification (ANI) to recognize callers. ANI Overview Like DNIS, ANI is sent by a telephone company along with a request for connection, which rings your phone. ANI is more commonly known as "Caller ID". Many people have Caller ID boxes...n

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